FAQs
Frequently Asked Questions about Bedford Medical Clinic.
Q: Where is Bedford Medical Clinic?
A: 913 South Road, Clarence Gardens (relocated Monday, 25 March 2024).
Q: Do you need an appointment or can you just walk in?
A: Yes, you do require an appointment.
Q: Do you bulk bill?
A: We bulk bill DVA Card Holders and children 16 years and under.
Q: Do I need an appointment to get a referral?
A: Yes - it is a legal requirement that the doctor sees you to issue a referral. Appointments with Molechecks Australia do not require a referral.
Q: Do I need an appointment to get a script?
A: Yes. Script only appointments are available daily to accommodate your script needs.
Q. I love my doctor, but sometimes I have to wait a long time to see them. Can you call me to let me know if they are running late?
A: There are times when doctors may run late due to emergencies or other unforeseen circumstances. We encourage patients to phone and see how their doctor is running prior to coming in if waiting might be problematic, or if you live close to the clinic and it may be more convenient to wait at home.
Q. You have a Day Surgery facility - can I use my Private Health Insurance?
A: Yes, some procedures can be claimed through your health fund. Conditions do apply. Please speak to reception staff for more details.
Q. I have received a My Health Record alert on my mobile phone to say Bedford Medical Clinic has accessed my file. I don't understand why?
A: Patients may receive a My Health Record alert when our software does an automatic system check for updated information. This does not mean your file has been manually accessed. If you have concerns, please call the clinic.
Q. I paid $250 theatre fee on the day of my surgery and now I have a Medicare cheque that is for the doctor. Why is the doctor being paid twice?
A: The doctor is not being paid twice. The $250 theatre fee paid on the day of your surgery covers Bedford Day Surgery's overhead costs for your procedure. The doctor providing your service is paid by your Private Health Insurance company or Medicare. Please note, the amount owed to the doctor for the procedure is unknown until your histopathology is received at Bedford. When your procedure is claimable with your Private Health Insurance company, Bedford will submit your claim using the details you've provided. If you do not have Private Health Insurance, Bedford will submit your claim to Medicare, who will then provide payment for your procedure in the form of a cheque. To eliminate fraudulent activity, the Government posts the Medicare cheque to you for confirmation of your procedure. Please send this Medicare cheque into Bedford Medical Clinic which will provide payment to your doctor.
